Oversized merchandise (e.g. furniture, sofas, refrigerators or large volume orders) are shipped via a trucking company. Since some of these items are large and can be fragile they may require special handling.
IHS will contact you to provide you with a shipping estimate for your approval before shipping these goods.

All international orders will be shipped to a freight forwarder within the continental United States only. The freight forwarder must provide IHS with and Ocean Bill of Lading or Airway Bill as evidence order is being exported out of the country. Customer is responsible for all export fees including documentation, insurance, air/ocean transportation, customs clearance and import duties.

All UPS, FedEx and truck shipments must be inspected upon delivery in the presence of the driver. If you find any visible damage to the package please open the package and inspect the products in the presence of the driver. It is critical that you notate any damage found on the delivery receipt and in the presence of the driver.

Verify the piece count and make sure you are signing for the correct number of items.

If you find damage to the product(s) do not accept the shipment and get a receipt from the driver. If shipment is refused notify us immediately so we can contact the manufacturer to make them aware of the refusal and to reorder the item.

Refused Delivery: If you refuse delivery on products that not defective or damaged, you will be refunded for the returned merchandise less our cost of shipping (including the return) in addition to our standard 30% restocking fee.

If the shipment is accepted and you find concealed damage please notify us within 5 calendar days from the delivery date so we can assist in handling the claim. The carrier will not honor or process any claims received 15 calendar days after date of delivery.

Title and risk of loss or damage pass to you when your order is shipped. We need time to help you process your claims. Any claim for shortage or damage must be notified to us within 5 calendar days after receipt of shipment by the carrier, noting the carrier received the goods in the conditioned claimed and in accordance with our return policy. The carrier will not honor or process any claims received 15 calendar days after date of delivery.

Return shipping cost (the cost to send an item back to our store) is comparable to your cost of driving to any store for returning an item, which is not reimbursable. Therefore, we do not reimburse any return shipping cost.
If an item you received is defective, we will work diligently to replace the item however we do not cover or reimburse the shipping cost for returning defective merchandise back to the manufacturer. We will use every good measure to ensure that the replacement order is processed quickly

Mail box drop off locations

Trade shows, Conventions, Conferences

PO Box addresses